Protecting Your Privacy
Grandview Lending, Inc (“Grandview,” “we,” “our,” or “us”) places the highest priority on safeguarding the financial and personal information provided by our customers. We recognize the sensitive nature of your information and take every reasonable precaution to keep it confidential, secure, and used only for appropriate business purposes. This Privacy Policy describes how we collect, use, disclose, and safeguard information obtained through our website and in the course of providing mortgage and financial services, in accordance with applicable federal and state laws, including the Federal Financial Privacy Law. By using our website or submitting information through our online forms, you consent to the practices described in this Privacy Policy. We reserve the right to update this policy from time to time. Continued use of our website after updates constitutes acceptance of the revised policy.
Information We Collect
We collect nonpublic personal information only as necessary to provide requested services, meet your financial needs, or as permitted by law. This may include name, address, phone number, email address, Social Security number, employment and income information, banking relationships, assets and liabilities, transaction history, and credit information from consumer reporting agencies. We collect information directly from you through applications, forms, electronic communications, and interactions with our website.
Mobile Information & SMS Communications
Collection of Mobile Numbers
We collect mobile phone numbers when you voluntarily provide them through our website forms, loan applications, customer communications, or other interactions.
How We Use Mobile Numbers
If you provide your mobile number and consent to receive SMS messages, we may send text messages related to loan application updates, appointment reminders, document requests, account notifications, customer service communications, and marketing communications (if separately consented to). Message frequency may vary.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier plan.
Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying STOP to unsubscribe or HELP for assistance. You may also contact us directly using the information listed below to withdraw consent. Consent to receive SMS messages is not a condition of purchasing any goods or services.
No Sale or Sharing of Mobile Opt-In Data
We do not sell, rent, share, or disclose your mobile phone number or SMS opt-in data to third parties for their independent marketing or promotional purposes. Mobile opt-in information is used solely to provide communications requested by you or necessary to service your account. We may share mobile information only with service providers who assist us in delivering communications and who are contractually obligated to maintain confidentiality and use the information solely for authorized purposes.
How We Use Your Information
We use collected information to underwrite and process mortgage loans, provide requested financial services, respond to inquiries, communicate with you, and comply with legal and regulatory requirements.
Information We May Disclose
We may disclose nonpublic personal information such as information provided on applications or forms, transaction details, and credit reporting information. We may disclose information to our affiliates, service providers (e.g., title companies, insurance companies, processors, appraisers), companies performing services on our behalf, credit reporting agencies, and government or legal authorities when required by law. All third parties acting on our behalf are contractually required to maintain confidentiality. We do not sell customer information.
Safeguarding Your Information
We restrict access to personal information to employees who need it to perform their job duties. We maintain physical, electronic, and procedural safeguards that comply with federal standards to protect your nonpublic personal information. However, no internet-based system is completely secure. By using our website, you acknowledge that transmission of information over the internet carries inherent risks.
Cookies and IP Addresses
We use cookies and IP addresses to authenticate users, improve website functionality, measure traffic patterns, and personalize user experience. If cookies are disabled, some website features may not function properly.
Email Communications
If you send us email, it will be directed to the appropriate personnel for response. Standard email transmissions are not encrypted and may not be secure.
Links to Third-Party Websites
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing personal information.
Public Forums
Information disclosed in public forums, chat rooms, or message boards becomes public. Please exercise caution when sharing personal information.
Accessing or Correcting Your Information
You may request access to or correction of your information by contacting us:
Grandview Lending, Inc
8445 Keystone Crossing Blvd, Indianapolis, IN 46240, Attn: Mike Farrell
Phone: (317) 255-0062 | Toll Free: 1-866-690-4920
Opt-Out Rights
We do not disclose nonpublic personal information to nonaffiliated third parties except as permitted by law. If our practices change, we will provide notice and the opportunity to opt out as required by law. You may withdraw consent for SMS communications at any time by replying STOP or contacting us directly.
Our Commitment to Your Privacy
We value and respect your privacy. We will continue to safeguard your information and use it responsibly to serve your financial needs. Thank you for placing your trust in Grandview Lending, Inc.
