Grandview Lending, Inc. (Grandview) places the highest priority on safeguarding the financial information provided by our customers. We recognize the sensitive nature of your information and take every precaution to keep your information confidential. You have entrusted our company with your information and have a right to expect the information you provide will be accessible only to those who must know the information in order to serve your needs. You also have a right to expect that this information will only be used in an appropriate business manner. This policy describes the privacy practices of Grandview Lending and is being provided to you as required by the Federal Financial Privacy Law.
This policy also describes how we collect and use the information on this website, and the choices that you can make about the way your information is collected and used. So that this policy is easy to find, we make it available via a link at the bottom of our home page. By providing the information requested on our online forms and by continuing to use this website after having had an opportunity to review this policy, you have consented to our use of the information it collects as described at the point of collection or in this policy. We reserve the right to review and revise this policy from time to time without giving you prior notice. For this reason, we encourage you to review this policy whenever you use this website. Your use of the website following any such modification constitutes your agreement to follow and be found by the policy as modified. The last date of modification is set forth below.
We collect nonpublic personal information only to provide services requested by our customers, that we believe will help us to meet your financial needs, or is allowed by law. For your mortgage loan, we collect information regarding your banking relationships, employment status, income, monthly expenses, assets and liabilities from your application and other forms you have provided us.
We collect nonpublic personal information about you from the following sources:
This information is only used to handle your request for specific services. We do not collect information about you from third parties without a valid reason. Why do we use this information? The information we collect is used to underwrite your mortgage loan and to provide financial services you may need.
We restrict the access to nonpublic personal information about you to employees who need to know that information to provide products or services to you and perform their jobs. We have developed specific policies and procedures to make sure our employees do not disclose unauthorized information or use our customers’ information inappropriately. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.
We may disclose the following kinds of nonpublic personal information:
We may disclose nonpublic personal information about you to the following types of third parties:
All of those companies that act on our behalf are contractually obligated to keep information that we provide to them confidential, and to use the information only to provide services we have asked them to perform for you and us.
We may also disclose nonpublic personal information to nonaffiliated third parties as permitted by law.
We do not sell our customer information to anyone or any company. We do not share your information with nonaffiliated third parties for their independent use. We do report the credit history of your transactions with us to the appropriate credit reporting agencies.
You request that we do so;
We will not disclose nonpublic personal information about former customers two years after they cease to be our customers, except as permitted by law. For the first two years, however, we may use this information in the same manner and extent as we do with current customers.
We provide our employees with specific policies and procedures for maintaining the confidentiality of your records, how and when the information would be used, how to handle external requests for information and how to handle customer information when they have received a legal request.
If we use companies to provide transaction services for our customers, we provide only the information necessary to complete the transaction. In addition we obtain, in writing, their agreement to maintain this information solely for this purpose and according to our stated privacy policies.
An Internet protocol (“IP”) address is a set of numbers that is automatically assigned to your computer when you access the Internet. Web servers identify your computer by the IP address assigned to it during your online session. We may use the IP addresses of our users to help diagnose problems with our servers and to administer the website.
Our website may make chat rooms, forums, message boards, and/or news groups (“Public Areas”) available to our users. Please remember that any information that you disclose in these Public Areas will become known to others who access such Public Areas. Please review carefully any supplemental terms provided by Grandview Lending in connection with your use of such Public Areas. Your use of the Public Areas after having had an opportunity to review the applicable supplemental terms constitutes your consent and acceptance of such supplemental terms.
If you send us email, we will share that email with our customer service representative, or another employee, who is best suited to respond to your inquiry. Once we have done our best to respond to your communication, we will either discard your email or, in certain instances, archive it.
Please note that the email functions on our website do not provide for completely secure and private communications. For example, as most email communications are not encrypted, such email messages may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us.
To prevent unauthorized access, maintain data integrity, and ensure the correct use of information, we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect. Please be aware, however, that no Internet-based computer system can be considered 100% safe from intrusion. By accessing and using this website, you agree that you, and not we, shall bear the risk of any use or misuse of your information that is obtained by “hacking” or other nefarious means.
Under no circumstances shall Grandview Lending be liable for any damages, including, but not limited to, special, incidental, consequential or exemplary damages, that result from the use of this website, or the information or materials posted to or collected as a result of accessing this website, even if Grandview Lending has been advised of the possibility of such damages.
You can access the information you provide to us, or you can correct factual errors, by
8445 Keystone Crossing Blvd, Indianapolis, IN 46240
Attn: Mike Farrell
We do not disclose nonpublic personal information about you to nonaffiliated third parties other than disclosures permitted by law. If we change our policy in the future, we will provide you with the required opportunity to opt out prior to disclosing your nonpublic personal information.
We truly value and respect your privacy. You can be assured we will continue to safeguard your information. Thank you for the trust you have placed in Grandview Lending, Inc.. Thank you!
Amid global concern about COVID-19, we will continue to be here for our customers.
As people and companies all across the country take additional preparations to protect against the Coronavirus (COVID-19), we acknowledge that your mortgage concerns will likely not be taking a break. At this time, we will remain open full-time and will continue to service our customers with the same fast response times you’ve come to expect from us.
Due to the increasing number of reported cases in the U.S., we are continuously monitoring the situation. We will also continue to actively assess the necessary actions we need to take in order to ensure the health and safety of our customers, employees, and their families. We hope that you will join us in taking some basic and important measures, such as frequent hand washing, to keep communal risk low.